Zone11 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information you provide to us through our website and enquiry forms, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Zone11 is a wellness and recovery service based in Bristol, United Kingdom. For any data-related queries, contact us at contact@zone11.co.uk.
Information we collect
- Contact details you submit via our enquiry form (name, email, phone).
- Information about what you are looking to support and any notes you choose to share.
- Technical information such as IP address, browser type and pages visited, collected via cookies.
How we use your information
- To respond to your enquiry and discuss appointments.
- To provide and improve our services.
- To send service-related communications you have requested.
- To comply with legal obligations.
Legal basis
We process your data on the basis of your consent (when you submit an enquiry) and our legitimate interests in responding to you and operating our service.
How we store and protect data
Enquiry information is held only for as long as needed to respond to you and maintain reasonable business records, and is protected by appropriate technical and organisational measures.
Sharing your data
We do not sell your data. We only share information with trusted service providers (e.g. email delivery) where required to provide our service, or where required by law.
Your rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to processing of your personal data, and to data portability. To exercise any of these rights, email us at contact@zone11.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
For details on the cookies we use, please see our Cookie Policy.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.